Go to the My Card page for details on what’s covered and where you can use your Flex Benefit and Rewards.
Your Flex Benefit deposits add up and carry over during the year. Be sure to use your allowance before it expires at the end of the year, on December 31. Any allowance you do not use will not carry over to the next year.
If your health plan ends, your Flex Benefit will expire on your last day of coverage.
Sales tax may be added to your order if it applies.
If the store or item works with your Flex Benefit, your card will use that allowance first. If not, it will use your rewards. This helps you save your rewards for more places, since they have fewer rules.
Your benefits can be used first, up to the amount available. Any remaining balance must be paid with another card or payment method.
Use the card as you would normally use any other card. If your purchase is covered, the card will pay for it. If it doesn’t cover the full amount, you will need to use another way to pay.
You can see your balance on the My Card page or contact us at (800) 931-7636 (TTY: 711) Monday through Friday from 8 a.m. to 11 p.m. ET.
If the store or item works with your Flex Benefit, your card will use that allowance first. If not, it will use your rewards. This helps you save your rewards for more places, since they have fewer rules.
You can see all your transactions on the My Card page.
No, your card does not need a pin. If you are asked to enter a pin at checkout, you can enter the last four digits of your card.
You can request a new card by visiting the Manage Card section or contact us at (800) 931-7636 (TTY: 711) Monday – Friday 8 a.m. – 11 p.m. ET. Most cards arrive in 5 to 10 business days. Your old card will be frozen as soon as you request a new card.
No, you cannot withdraw cash with your card.
Go to My Rewards to see a list of things you can do. Pick the ones you want, and you’ll earn rewards for each one. You can keep earning until you reach the limit.
You can buy almost anything you want with your rewards. Just no alcohol, tobacco, or firearms.
Some places may let you pay part of your balance with another card first and use your rewards for the rest. If this is not allowed, your rewards balance will need to cover the full amount.
You can shop at in-network stores or online at major retailers that accept Visa® prepaid cards.
Keep in mind you can’t use rewards to buy alcohol, tobacco, firearms, or explosives and your card may not be usable at locations associated with these items.
If you think a reward is missing, first check My Rewards to see if it’s marked complete. Some rewards need you to check a box to say you finished the action. Others will update automatically. If it’s been more than 60 days and your reward still isn’t there, contact us at (800) 931-7636 (TTY: 711) Monday – Friday 8 a.m. – 11 p.m. ET for help.
If your health plan ends, your rewards will expire on your last day of coverage.
Your rewards will expire on August 31 next year if you are still a plan member.
Most orders ship the next day with FedEx. Orders usually arrive in 1 to 4 days. If you’re shipping to a PO box, it may take 7 to 10 days.
Shipping is $7.95 for most orders. If you spend over $50 before tax and discounts, shipping is free.
No, FedEx will leave it at your front door. You don’t need to be home or sign for it.
You’ll get an email when your order is placed. When it ships, you’ll get another email with tracking details.
If something’s wrong with your order, call customer service at (800) 931-7636 (TTY: 711). We’re here to help, weekdays 8 a.m. – 5 p.m. ET.
We’re not able to take returns or exchanges because these are personal health products. This helps keep everyone safe.
Once you place an order in the Online Shop, it might start processing right away. This means you may not be able to change or cancel it. If you need to make a change, please call our customer service team as soon as possible at (800) 931-7636 (TTY: 711). We’re open weekdays, 8 a.m. – 5 p.m. ET.
Unfortunately, we are not able to offer international shipping.
Still have questions? Contact us at (800) 931-7636 (TTY: 711) Monday – Friday 8 a.m. – 11 p.m. ET.
Sunny
145 King St., Suite 102
Charleston, SC 29401
The Sunny Visa® Prepaid Card is issued by The Bancorp Bank, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. and may not be used everywhere Visa debit cards are accepted. Valid only in the U.S. No Cash or ATM access.
©2025 Sunny Benefits, Inc. All rights reserved. All other trademarks shown are the property of their respective owners.
