JOB DESCRIPTION

SUNNY

Sunny is changing the world by leveraging digital technologies to help people live healthier lives. Using a digital first strategy, Sunny is helping health plans and employer groups to engage consumers with innovative, integrated health and wealth tools to improve outcomes and drive quantifiable results.

Sunny Payments & Benefits solution helps consumers capitalize on their health benefits by making it easy to spend smarter via directed spend technology for supplemental and specialized benefits. Sunny Rewards, an integrated Reward Dashboard, pairs high-value actions with appropriate financial incentives. Sunny’s simplified consumer experience is designed to maximize rewards, improve health outcomes, and drive quantifiable results.

Sunny’s team of experienced leaders is what truly sets them apart. The elite team represents all corners of the market, ensuring a comprehensive and holistic understanding of the dynamics at play. Drawing from their collective insights, extensive knowledge, and expertise in the field of consumer engagement, the team knows what works and what doesn’t with today’s consumers.

WORKING HERE

Invaluable lessons learned is the genesis of Sunny, which has led to a fine-tuned product-to-market fit that caters to a range of stakeholders in the healthcare space. Whether it’s payers, employers, or individual consumers, Sunny has refined its solutions to meet their unique requirements. Sunny is unmatched in its ability to customize and employ refreshing levels of creativity, adaptability, and inventiveness. This is crucial in an industry where trends and demands change rapidly and call for a very nimble team.

Sunny is fully committed to revolutionizing consumer engagement. Finally, alignment of valuable actions with financial incentives, a knowledgeable and diverse management team, and a keen understanding of customization and market trends have been brought together to make a significant impact on the way consumers interact with their health and well-being – we hope you consider taking this journey with us!

OPPORTUNITY

As Issue Management Lead for Sunny, you will be responsible for the coordination and completion of projects across multiple functional areas. Your responsibilities will include logging issues, determining their root cause and impact, developing resolution plans, implementing solutions, and monitoring the issue’s closure and prevention of future occurrences. You will provide knowledge in areas including project scope definition, risk identification, project methodology, resource allocation, facilitation, and other areas based on established project management techniques. Ensure projects are completed on time and in scope. May manage vendor and service providers to define project scope, project plan and performance expectations.

Scope of Responsibilities 

• Consult with stakeholders to ensure alignment and understanding of program/project scope and objectives with Sunny’s strategic objectives
• Raise awareness of any misalignment or misunderstanding of project scope and objectives with applicable stakeholders
• Apply project life cycle methodology and tools as you develop, document and implement project communication plans
• Communicate project status and track status of all projects you are managing
• Oversee the entire issue management process: From identification to resolution and follow-up
• Assesses the aggregate impact of issues: To understand their impact on objectives and overall viability
• Monitors progress and performance: Tracks the progress of open issues and intervene when needed
• Facilitate meetings or incident reviews: To discuss issues and brainstorm solutions with relevant teams.
• Ensures clear and timely communication: Between teams, stakeholders, and upper management during issue resolution and escalation.
• Maintains accurate records in issue tracking systems: Ensuring clear documentation and transparency.
• Implementing measures to prevent the issue from recurring in the future

Qualifications

Required:

• 2+ years of project management in an Operations environment or Issue Management
• Experience with project management tools (i.e. Smartsheet, Microsoft Project, Jira, Salesforce, or related)
• Experience managing projects of small to medium scope
• Experience managing multiple projects at the same time (2-6 at various stages)
• Proven ability to facilitate meetings with project teams and stakeholders
• Intermediate level of proficiency with Word, Excel, Visio, PowerPoint, and SharePoint
• Demonstrated excellence in communicating clearly and concisely, including accurate program updates and details

Preferred:

• Experience in fintech, healthcare, or compliance-heavy environments
• PMP or other project management certification
• Exhibit grace under pressure
• Experience in a fast-paced environment, adaptable to changing priorities

Compensation & Benefits

Sunny has an ambitious vision to empower people to live healthier and happier lives. We are committed to delivering an outstanding culture and experience for every employee. We offer comprehensive benefits and perks, as well as a high level of flexibility.

• A competitive compensation package in line with leading technology companies
• Flexible PTO with manager approval
• An extra day of PTO to volunteer for a cause you feel passionate about
• Employer sponsored healthcare, dental, vision, short and long term disability, and life insurance opportunities
• A company sponsored supplemental benefits plan worth over $2000 annually in 2025
• 401k retirement savings plan company matched up to 5%

SUNNY’S COMMITMENTS

Sunny Rewards is an Equal Opportunity Employer. We’re passionately dedicated to providing the ultimate consumer engagement solution, so please send us a note with your comments or questions at [email protected]