Who is Sunny?

Sunny’s here to shake things up and make healthcare engagement stick by giving people the tools they need to stay proactive in their health and wellbeing. We’re helping payers keep their customer base involved, motivated, and living healthier in a bold and fun way because that’s what today’s world needs. Whether partnering with employer-funded plans, commercial insurers, or managed care, Sunny is built to deliver clearer skies for everyone.

With a proven track record of scaling ventures from an idea to significant revenue milestones, Sunny’s team of experienced leaders know the healthcare engagement space inside and out. As the only company combining payments and benefits and rewards, we’re out front creating the kind of digital engagement that helps payers win over consumers time after time.

Bring a little sunshine to healthcare

Every day, we’re encouraging people to take full control of their health journey and make meaningful, lasting change. Fueled by this mission, our passionate crew approaches all opportunities with creativity and teamwork. As a fast-growing startup, every day brings new challenges, and every team member is on the front lines, actively collaborating to drive innovation. It’s our shared spark of entrepreneurship that fuels our success and makes us stand out.

We’re as diverse in our lives as we are in our perspectives—mountain bikers, globetrotters, scuba divers, parents, bookworms, pool sharks, sports fans, and taco enthusiasts. It’s our unique experiences that shape our culture and bring fresh insights to the work we do. If you’re looking for the opportunity to bring your ideas to life in a vibrant environment and make a real impact in people’s everyday lives, join us and be part of a dedicated team shaping the future of healthcare!

OPPORTUNITY

As an Implementation Specialist, you will implement Sunny’s software solutions and services that meet clients’ needs. You will work closely with project managers and solution designers to ensure that the software is configured and tested properly per client specifications. This includes training clients on how to use the software and troubleshooting configuration issues. Communication skills are key in this role as you will be collaborating with both technical and nontechnical stakeholders. You must be organized, detail-oriented, and have strong problem-solving skills.

SCOPE OF RESPONSIBILITIES

Lifecycle Management:

• Collaborate with clients and project team members to gather requirements for software implementation
• Design and configure software to meet client needs
• Facilitate discussions around technical configurations including the setup of SFTP folders, file data mapping and more
• Collaborate with vendors and third-party service providers to ensure seamless implementation and support
• Develop and execute test plans to test and ensure high-quality software implementation
• Utilize SQL to query databases for troubleshooting testing scenarios
• Ensure that the project team and key stakeholders are aware of key deliverables and milestones and any potential roadblocks
• Provide training and end-user support during and after the implementation process on how to use purchased software systems and customized system features.
• Implement a successful client hand-off when the implementation has been completed. Included but not limited to creating handoff documents and logging customer feedback
• Assist in executing pre-sales product demonstrations or aid in scoping projects or developing proposals

REQUIRED CANDIDATE QUALIFICATIONS

• Bachelor’s degree in a related field.
• Proven experience working as an Implementation Specialist.
• Sound technical knowledge.
• Proficiency in all Microsoft Office applications and SQL database management systems.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills to balance multiple priorities.
• Strong communication and interpersonal skills to build positive relationships with internal teams and external vendors.
• Ability to adjust or move self and light or medium weight objects in different positions to accomplish tasks in various environments
• In the event of a workplace incident, agreeance to submit to testing for the detection of drugs and/or alcohol
• Completion of a criminal background check inclusive of a motor vehicle report

PREFERRED CANDIDATE QUALIFICATIONS

• Experience in healthcare technology or fintech environments.
• Familiarity with regulatory requirements for healthcare and financial products.
• Demonstrated success in process improvement and problem-solving.
• Excellent communication and interpersonal skills.
• Experience in a fast-paced environment, adaptable to changing priorities.
• Intrinsic motivation and commitment to quality work.
• No ego, will find a way to get any job done

COMPENSATION & BENEFITS

Sunny has an ambitious vision to empower people to live healthier and happier lives. We are committed to delivering an outstanding culture and experience for every employee. We offer comprehensive benefits and perks, as well as a high level of flexibility.

• A competitive compensation package in line with leading technology companies
• Flexible PTO with manager approval
• An extra day of PTO to volunteer for a cause you feel passionate about
• Employer sponsored healthcare, dental, vision, short and long term disability, and life insurance opportunities
• A company sponsored rewards and benefits plan with a potential value of $2,100 annually in 2025
• Health account savings plans (HSA, FSA, Dependent Care FSA)
• 401k retirement savings plan company matched up to 5%

SUNNY’S COMMITMENTS

Sunny Rewards is an Equal Opportunity Employer. We’re passionately dedicated to providing the ultimate consumer engagement solution, so please send us a note with your comments or questions at [email protected].

TO APPLY

Please include in your application email:  Job title on subject line, and attach your resume/CV and cover letter.