The Navitus Associate Rewards Visa® Prepaid Card is issued by The Bancorp Bank, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. Your card allows you to purchase eligible covered expenses at participating retailers and online. You can earn and use your rewards dollars with your Visa® Prepaid Card. Please refer to your plan benefits for a full list of eligible covered expenses before using your card.
No. You will only receive one Visa® Prepaid Card. If your spouse or dependent(s) are covered by your plan, you can use your card to pay for eligible fitness and wellness products, healthy foods, and more on their behalf.
You can request a replacement card within the Sunny app at no additional cost. In the Settings section, choose “Manage Card”, then “Replace Card”, and follow the prompts. You may also request a card through Customer Service by calling 1-877-946-5333. Your missing card will be immediately deactivated, and a new card will be sent to you.
When at a participating retailer, simply go to the checkout and swipe your card for payment. When you swipe your card to pay for eligible items the funds will be pulled from the applicable purse(s). If a balance is due, the retailer will ask for a second form of payment. You can view and track your transactions in the Sunny app.
Generally, your Visa® Prepaid Card will be valid for three years from the month that you receive it, unless your program participation is terminated, or all cards are re-issued for your plan sponsor. As time gets closer to the expiration date, a new card will automatically be ordered and sent to you at the address associated with your account.
Your plan sponsor determines what purses are available on your Visa® Prepaid Card. Please refer to the For You section within the app for a full list of eligible covered expenses before using your card.
Your card can be used at a wide variety of participating retailers where Visa® Prepaid Cards are accepted. Check out the For You section of the Sunny app to see participating retailers.
If the retailer does not accept your Visa® Prepaid Card, you will not be able to use your card at that retailer or location to make purchases. To search for participating retailers near you, check the Sunny app.
No. Your Visa® Prepaid Card will only work for eligible purchases.
Yes. Many retailers can distinguish an eligible expense from an ineligible expense. The cashier may have to run any ineligible items as a separate transaction, and you will be asked to use another method of payment for that transaction.
Yes. Making online payments is an effective way to use your Visa® Prepaid Card for eligible covered expenses. The steps for using your card are the same for any other type of debit or credit card.
If your Visa® Prepaid Card is declined for an expense, you will need to use another form of payment. There are several potential reasons why your card may be declined:
In the event that unauthorized purchases appear when checking your balance activity, contact Customer Service immediately at the number on the back of your Visa® Prepaid Card. Representatives are available Monday-Friday between 8am – 8pm EST.
No. You cannot use your Visa® Prepaid Card to withdraw cash.
You can check your balances, review transactions, search nearby retailers, and more on the go by using the Sunny app. Please call Customer Service at the number on the back of your Visa® Prepaid Card if you need support.
Rewards are either monetary or sweepstakes entries, both of which are earned for the completion of available actions.
A sweepstakes is an opportunity to enter for a chance to win a prize where winners are randomly selected from all eligible entries.
You earn rewards by completing health and wellbeing actions. Each action has specific criteria and an associated number of dollars or entries next to the action. Dollars earned can be moved to purses that your employer has defined for you. Entries will accumulate over the duration of the Rewards program.
All actions under “Available” are available for you to complete. New actions will be added each month during the Rewards program period to keep you engaged.
Each action includes a description, and the steps needed to complete it.
Yes! The Rewards program provides a detailed history of completed actions in the “Recent Activity” section.
You do not redeem entries; you will earn them by completing actions. Entries accumulate and are automatically entered into monthly sweepstakes for prizes.
Entries will roll over and accumulate until the Reward program’s end date, increasing your monthly chances of winning.
The sweepstakes prize is a $100 digital gift card. You can choose the best gift card for your needs or make a charitable contribution from a variety of leading retailers and charities. Once you select your prize, you will receive a digital gift card confirmation to use when you are ready.
Five (5) winners will receive the $100 prize each month.
Entries will be collected on the first of each month. The sweepstakes drawings will occur five (5) business days from when entries are collected. You will be notified by email within ten (10) business days from the date of drawing to claim your prize if you won. The email will be sent to the email address provided by your employer. Make sure to check your spam folder as well.
You have ten (10) days from the time of notification to claim your prize. Once claimed there is no expiration on when you can use the digital gift card.
If you miss the deadline to claim your prize, another winner will be drawn. Your accumulated entries will be included in the following month’s sweepstakes.
You will receive an email from [email protected] to the email address provided when setting up your account. It will include instructions on claiming the prize and a link to select a digital gift card.
For each monthly sweepstakes you are eligible to win one prize.
Yes. You can win more than one monthly sweepstakes over the duration of the Rewards program.
If you have questions and need additional support, you may call the customer service team at 1-877-946-5333
If you have questions and need additional support, you may send an email to [email protected]
Sunny
145 King St., Suite 102
Charleston, SC 29401
The Sunny Visa® Prepaid Card is issued by The Bancorp Bank, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. and may not be used everywhere Visa debit cards are accepted. Valid only in the U.S. No Cash or ATM access.
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